Pinnacle Office Furniture F.A.Q'S
Q What is your delivery time for furniture?
A: All of the products in the catalogue can be delivered within the week if it is not possible we will inform you of when we will be able to. Please note that if you ordered a BESPOKE piece of furniture or more the delivery process may take longer
Q Do you charge for delivery?
A: No. The price we quote you includes delivery and full installation.
Q Will you take away my old furniture?
A: We can take away your old furniture if we are supplying new, but there may be a disposal charge depending on the quantity involved.
Q What if I order something and there's a problem?
A: If there is a problem with the furniture please connect us a fast a possible and we will do our best to remedy the problem.
Q What if I order something and it's not suitable?
A: Please call us as soon as possible. Due to the nature of the products and the delivery/assembly costs involved we cannot take back any unwanted or incorrectly ordered product unless specifically agreed. However in some circumstances where the product is from stock and is still boxed, we may be able to return it to our main warehouse for a small restocking fee. In the case of specially made products or made to order furniture products we would be unable to take these back or offer a refund, although we would do everything possible to help resolve any problem.
Q Are your products guaranteed?
A: All of our products are covered by a manufacturers guarantee, which varies with each product (see our catalogue for more details). In addition, we offer a commercial guarantee that we will do our utmost to ensure that we provide you with a professional service.
10 year guarantee for our Furniture and 5 year guarantee for our Chairs
Q Why should I buy from you?
A: We have a wide range of furniture products to suit all budgets, available from stock. We can offer additional value in terms of our design and planning service. We also undertake all forms of office refurbishment work. We can offer advice on health and safety, design, ergonomics, lighting, data/voice cabling, and more. We manufacture special items and bespoke furniture. We are friendly professional people and our prices are very competitive. We have a very large number of satisfied customers.
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